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Many thanks for using our payment gateway. By using our payment gateway, you are agreeing to comply with, and be bound, by the following terms and conditions of use, which along with our privacy policy govern Arabia Holdings’ relationship with you in relation to this gateway. If you disagree with any part of our terms and conditions, please do not use our gateway. Alternatively, please contact us at


AHL-Arabia Holdings Limited

The use of the payment gateway is subject to the following terms of use:

  • All content of the pages of this service are for your general information and use only. It is subject to change without prior notice.
  • The credit card information supplied at the time of using the service is processed by the payment gateway of the service provider and is not supplied to AHL. It is the sole responsibility of the User of the service to ensure that the information entered in the relevant fields is correct. It is recommended that you take and retain a copy of the transaction for record keeping purposes, which might assist in resolution of any disputes that may arise out or usage of the service.
  • Before using this Service, it is recommended that the user shall make necessary enquiry about the charges or fees payable against the Credit/Debit card used from Credit Card or the Debit Card service provider i.e. the respective Bank.
  • We accept payments online using Visa and MasterCard credit/debit card in AED / USD
  • We will comply with UAE government’s implementation of 5% VAT to be added on all services from 1st January ‘2018.  This (5% VAT) would be added to the total invoice for the services provided from 1st January’2018 onwards.

Disclaimer and Limitation of liability

AHL does not accept liability for any damage, loss, cost (including legal costs), expenses, indirect losses or consequential damage of any kind which may be suffered or incurred by the User from the use of this service.

Governing law

 These terms and conditions are governed by the laws of UAE.

Privacy Policy

We at AHL are committed to maintaining and protecting the privacy of the information that you provide to us. Below we explain how we will collect and process your information.

  1. We collect the personal information from you in order to process your request for the services. Without limitation, this information may include your first, second and last name, postal address, contact numbers, email addresses, credit or debit card numbers, their expiry dates, billing addresses, and security numbers. Please keep in mind that this information may be processed globally. If acting on behalf of a third party, make sure to obtain their consent before supplying their personal information to us.
  2. The information we collect from you will be used by us to ensure you get the best service from us.
  3. We will disclose your personal information to third parties to the extent required for the performance of our service reservations and any related transactions as requested by you.
  4. Without prejudice to the provisions above, AHL may disclose your personal information to the extent required by law, by any governmental or other regulatory authority, or by a court or other authority of competent jurisdiction, in which case, to the extent it is legally permitted to do so, we will give you as much notice of such disclosure as possible.
  5. We may use “cookies” to recognize you when you visit our website. The “cookies” are small text files used by your web browser to save information about the websites you visit. In most browsers they are enabled by default, but you can always opt to disable them in your browser settings. We use the “cookies” in order to provide more personalized service to you, but you can still browse our website even with your “cookies” disabled. In the latter case the website’s functionality may be limited.
  6. By using our service you confirm your consent to the collection and use of your personal information by AHL in accordance with this Privacy Policy. This page will be updated to reflect any changes in the Privacy Policy. If you have any further questions about our Privacy Policy or its implementation, please contact us.
  7. Site Tracking. We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of our website. This software does not enable us to capture any personally identifying information.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Dispute Resolution

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
  • United Arab of Emirates is our country of domicile


  1. If payment successful, AHL payment gateway will confirm that your payment was completed via email.
  2. If payments unsuccessful, AHL payment gateway will respond back that your payment transactions has failed and report the failure reason.


If you have a complaint about any service provided by us, you must notify us of the details by email to  within 30 days of the date of the service. We will respond to you to acknowledge receipt of your complaint promptly and provide a detailed response within two (2) weeks of receiving your email.

Refund and Cancellation Policy

    In case of booking cancellation you may be entitled to a refund subject to the following charges:
  1. 30% of the total charter price with immediate effect
  2. 60% of the total charter price if cancelled less than 28 days prior to departure
  3. 80% of the total charter price if cancelled less than 14 days prior to departure
  4. 100% of the total charter price if cancelled less than 07 days prior to departure


(C) 2013 - Arabia Holdings Limited.
All rights reserved.

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Contact Info

P.O. Box: 11745, Suite No. 601,
Al Salemiya Tower, Plot No. 125 - 136, Riggat Al Buteen , Deira, Dubai, U.A.E.

Tel.: +971 4 2222 144
Fax: +971 4 2293 372 
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